Welcome to Serendib Styles Pvt Ltd. These Terms & Conditions explain the rules and guidelines for using our website, browsing our products, placing orders, and purchasing from our online store.
By accessing or using this website, you agree to follow these Terms & Conditions. Please read them carefully before making a purchase.
Serendib Styles Pvt Ltd is a Sri Lankan fashion and lifestyle brand offering men’s wear, women’s wear, kids clothing, heritage collections, accessories, footwear, lifestyle products, and gift items inspired by Sri Lankan culture and modern fashion.
By using our website, you agree to:
Use the website only for lawful purposes
Provide accurate and complete information when placing orders
Not misuse, copy, damage, or interfere with the website
Not attempt to access restricted areas without permission
Not use our website for fraudulent or harmful activities
We reserve the right to restrict or block access to users who misuse the website.
We try our best to display accurate product details, including descriptions, images, colors, sizes, prices, and availability.
However, slight differences may occur due to:
Screen color settings
Lighting in product photography
Fabric texture and finishing
Stock updates
Manual errors
We reserve the right to correct product information at any time without prior notice.
All product prices are displayed on the website and may be changed at any time.
Payments must be completed through the available payment methods on our website. Orders will be processed only after successful payment confirmation, unless Cash on Delivery or another approved method is available.
Serendib Styles does not store full debit card, credit card, or bank details on the website.
When you place an order, you agree that all details provided are correct, including your name, contact number, billing address, shipping address, and selected products.
We reserve the right to cancel or refuse an order if:
Product stock is unavailable
Payment is not confirmed
Customer details are incorrect
Fraudulent activity is suspected
There is a pricing or product listing error
Delivery location is unsupported
If an order is cancelled after payment, we will contact you regarding refund or alternative options.
Delivery timelines may vary depending on product availability, delivery location, courier service, weather conditions, public holidays, or other unexpected delays.
Customers must provide accurate delivery details. Serendib Styles will not be responsible for delays or failed deliveries caused by incorrect addresses, unreachable contact numbers, or customer unavailability.
Returns, exchanges, and refunds are handled according to our Refund and Return Policy.
Customers must read the Refund and Return Policy before placing an order. Items must meet the required return conditions to be accepted.
Sale prices, discounts, coupons, and promotional offers may be available for a limited time only.
Serendib Styles reserves the right to:
Change or remove offers at any time
Limit offers to selected products
Reject misuse of coupon codes
Cancel promotional orders if fraud is suspected
Sale or clearance items may not be eligible for return unless damaged, defective, or incorrect.
Customers may create an account to manage orders and shopping details. You are responsible for keeping your account login information confidential.
Please contact us immediately if you believe your account has been accessed without permission.
All website content, including logos, images, text, graphics, product descriptions, designs, banners, and brand materials, belongs to Serendib Styles Pvt Ltd or its content providers.
You may not copy, reproduce, edit, distribute, or use our content for commercial purposes without written permission.
Customers may submit reviews, comments, or feedback about products and services.
By submitting feedback, you allow Serendib Styles to use, display, or share your review for website, marketing, or promotional purposes.
We reserve the right to remove reviews or comments that are offensive, false, harmful, spammy, or inappropriate.
Our website may include links to third-party websites, payment gateways, courier platforms, or social media pages.
We are not responsible for the content, policies, security, or actions of third-party websites. Customers should review their policies before using external services.
Serendib Styles Pvt Ltd will not be responsible for losses or damages caused by:
Incorrect customer information
Delivery delays outside our control
Technical errors or website downtime
Third-party payment or courier issues
Misuse of purchased products
Unauthorized access to customer accounts
We aim to provide a safe and reliable shopping experience, but we cannot guarantee that the website will always be error-free or uninterrupted.
Customer information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described in the Privacy Policy.
Serendib Styles may update these Terms & Conditions at any time. Any changes will be posted on this page.
Customers are encouraged to review this page regularly to stay updated.
These Terms & Conditions are governed by the applicable laws of Sri Lanka.
Any disputes related to the use of this website, orders, payments, or services will be handled according to Sri Lankan law.
For questions about these Terms & Conditions, please contact us:
Serendib Styles Pvt Ltd
Sri Lanka
Email: sales@serendibstyles.com
