At Serendib Styles Pvt Ltd, we want every customer to enjoy a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange according to the conditions mentioned in this policy.
Please read this Refund and Return Policy carefully before placing an order.
Products may be eligible for return or exchange if:
The item is unused, unworn, and unwashed
The item is in its original condition
All tags, labels, and packaging are still attached
The return request is made within the allowed return period
Proof of purchase or order confirmation is available
Returned items must be in a resalable condition.
Customers must request a return or exchange within 7 days of receiving the order.
Return requests made after 7 days may not be accepted unless the product is damaged, defective, or incorrect due to an error from our side.
For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged:
Used, washed, altered, or damaged items
Items without tags or original packaging
Innerwear or personal wear items
Jewelry and accessories once opened or used
Customized or personalized products
Gift cards or promotional vouchers
Sale or clearance items, unless defective
Products damaged due to customer misuse
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:
Order number
Clear photos or videos of the product
Photos of the packaging if damaged
A short explanation of the issue
Once we review the details, we may offer a replacement, exchange, store credit, or refund depending on the situation.
We may offer exchanges for size, color, or product replacement, subject to stock availability.
If the requested item is unavailable, we may offer:
A different size or color
An alternative product
Store credit
Refund where applicable
Customers may be responsible for delivery charges related to exchanges unless the issue was caused by Serendib Styles.
Refunds will be considered only after the returned product is received and inspected.
If your refund is approved, it may be processed through the original payment method or another suitable method agreed with the customer.
Refund processing time may vary depending on the payment provider, bank, or payment gateway.
Delivery charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item sent by Serendib Styles.
For customer-requested returns or exchanges, return shipping costs may be the responsibility of the customer.
To request a return or exchange, please contact our support team with your order details.
Please include:
Full name
Order number
Contact number
Reason for return or exchange
Photos or videos if the product is damaged, defective, or incorrect
Our team will review your request and provide further instructions.
All returned products will be checked before approval.
We reserve the right to reject a return, exchange, or refund if:
The item has been used or washed
The item is damaged after delivery
Tags or packaging are missing
The return request is outside the allowed period
The product does not meet return conditions
Items purchased during promotions, discounts, or clearance sales may not be eligible for return or refund unless they are damaged, defective, or incorrect.
Please check product details carefully before purchasing sale items.
Customers may request order cancellation before the order is processed or dispatched.
Once the order has been packed, shipped, or handed over to the delivery partner, cancellation may not be possible.
For return, exchange, or refund requests, please contact us:
Serendib Styles Pvt Ltd
Sri Lanka
Email: sales@serendibstyles.com
