At Serendib Styles Pvt Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.
By using our website, you agree to the terms described in this Privacy Policy.
We may collect personal information when you:
Visit our website
Create an account
Place an order
Subscribe to our newsletter
Contact us through forms, email, phone, or social media
Participate in promotions or offers
The information we may collect includes:
Full name
Email address
Phone number
Billing and shipping address
Order details
Payment confirmation details
Account login details
Messages or inquiries sent to us
Website usage information such as browser type, device type, and pages visited
We use your information to:
Process and deliver your orders
Provide customer support
Confirm payments and transactions
Send order updates and delivery notifications
Respond to inquiries and messages
Improve our website, products, and services
Send newsletters, offers, and promotional updates if you have subscribed
Prevent fraud, misuse, or unauthorized activity
Comply with legal and business requirements
We only use your personal information for relevant business purposes connected to Serendib Styles.
Payments made through our website may be processed by secure third-party payment gateways. Serendib Styles does not store your full credit card, debit card, or banking details on our website.
Payment providers may collect and process your payment information according to their own privacy and security policies.
To complete your order, we may share necessary details such as your name, contact number, and delivery address with delivery partners or courier services.
This information is shared only for order processing, shipping, delivery confirmation, and customer support purposes.
Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use our website and allow us to provide a better shopping experience.
Cookies may be used to:
Remember items in your cart
Improve website speed and performance
Analyze website traffic
Show relevant offers or content
Support secure login and checkout functions
You can disable cookies through your browser settings, but some website features may not work properly.
If you subscribe to our newsletter, we may send you updates about:
New arrivals
Special offers
Sale promotions
Heritage collections
Lifestyle and gift products
Brand news
You can unsubscribe from our marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information with trusted service providers only when necessary, such as:
Payment gateway providers
Delivery and courier partners
Website hosting providers
Email marketing platforms
Technical support providers
Legal or regulatory authorities when required
All shared information is limited to what is necessary for the relevant service.
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We use appropriate website security measures, secure checkout processes, and trusted service providers to help protect your data. However, no online platform can guarantee 100% security.
If you create an account on our website, you are responsible for keeping your login details confidential.
Please make sure your password is strong and do not share your account details with others. If you believe your account has been accessed without permission, please contact us immediately.
You may request to:
Access the personal information we hold about you
Correct inaccurate information
Update your contact details
Request deletion of your personal data where applicable
Unsubscribe from marketing emails
Ask questions about how your data is used
To make a request, please contact us using the details provided below.
Our website may include links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices, content, or security of those external websites.
We recommend reading the privacy policies of any third-party websites you visit.
Our website is intended for general shopping purposes. We do not knowingly collect personal information from children without the consent of a parent or guardian.
Serendib Styles may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
We encourage customers to review this page regularly to stay informed about how we protect personal information.
For questions about this Privacy Policy or how your personal information is handled, please contact us:
Serendib Styles Pvt Ltd
Sri Lanka
Email: sales@serendibstyles.com
